A properly formulated apology can both provide consolation and restore integrity between clients in dispute resolution. Facilitators can encourage apologies to clear the air, relieve stress and create an atmosphere of improved communication to achieve settlement. In addition to these substantial process benefits, an apology has the potential to transform the participants through neurological changes which impact the attitude of everyone at the table. The facilitator, in collaboration or mediation, has an opportunity to address barriers to communication by recognizing that particular incidents or events may be at the heart of conflict and...
From “Me” to “We” Professional Transformation thro...
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by: Kimberly Fauss, Esq. As Collaborative professionals become more adept through mastery of interest-based skills, we seek to expand our understanding of the underlying reasons clients respond (or not) to the challenges of self-determination. The centrality of relationship founded in trust, both between a professional and client as well as between and among teams of Collaborative colleagues, reveals a key to durable solutions we can craft together. The real challenge of Collaborative work ultimately rests with the personal commitment of the Collaborative professional. The internal change we undergo as professionals working together is the...
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